Individuals have rights concerning the handling of their personal information. During the course of our business activities, we collect, store, and process personal information. This notice explains how the various entities that form part of the Nexus group of companies (Nexus) manage and protect personal information.
We collect and process personal information given to us by phone, e-mail, filling in forms, including on our website, and if a problem is reported through our website. We may also collect information from insurance companies, in order to provide you with our services. We may collect personal information for verification purposes, from government authorised electronic verification service providers. We will also collect information which individuals volunteered to be in the public domain and other industry-wide sources.
For corporate savings plans or group insurance policies we may also collect personal information from: employers or the corporate savings plan holder, or group insurance policy holder (if different to an individual’s employer).
The type of personal information we will collect includes basic personal information (i.e. name, address, email address, telephone number, date and place of birth, gender, marital status, nationality, country of residence, and photographic identification); employment and financial details; and where we receive a request that other individuals be included in the arrangement, personal information about those individuals. We may also record the content of telephone calls for quality and training purposes. Where required, we may also collect sensitive information such as medical and health details to allow us to transfer the complete information to the insurance provider.
If we are provided with personal information on other individuals in order to provide a quotation for insurance or to facilitate the setting up of a contract of insurance and/or provision of related services it is understood that in doing so all necessary permissions and consents have been received, and, where necessary, all affected persons have been informed about the content of our Privacy Notice.
We will collect and use personal information in the following manner (i) where the processing is necessary in connection with providing a quotation and/or facilitating a contract of insurance and/or provision of related services that have been requested; and (ii) to meet our legal or regulatory obligations. A non-exhaustive list of examples of our contractual and legal purposes for which we will collect and use personal information are:
We will always ensure that we keep the amount of information collected for legitimate interest purposes and the extent of any use to the absolute minimum.
Where necessary, we will share the personal information provided to us for the purposes of providing insurance product related services and any related services requested with the types of recipients described below:
Or, in order to meet our legal or regulatory requirements, with the types of organisations described below:
The personal information provided will only be available to those people with a legitimate need to see it. For example, only those people involved in the management of complaints will be able to see the sensitive information gathered and only for that purpose.
We may transfer, store, process and/or deal with your Personal Data outside the country of negotiation for one or more of the purposes including as permitted under the applicable Data Protection Laws. We implement appropriate technical and organisational measures to ensure that any Processing of your Personal Data is undertaken securely and in compliance with the applicable Data Protection Laws. We will, wherever necessary, ensure that suitable safeguards are in place before we transfer your Personal Data outside the country of negotiation which do not have adequate protection as determined under the applicable Data Protection Laws, for example by signing specific contractual clauses to maintain adequate protection with such entities. In doing so, we will comply with the applicable Data Protection Laws.
We will retain and process personal information for as long as necessary to meet the purposes for which it was originally collected. These periods of time are subject to legal, tax and regulatory requirements or to enable us to manage our business.
If we are not provided with required personal information, we will not be able to provide advice regarding an insurance product, policy coverage or advice regarding possible claims for the services that have been requested.
Nexus takes the security of personal information seriously and implements appropriate technical and organisational measures to protect it. While we strive to protect your personal information, it is important to note that no data transmission over the internet can be guaranteed to be 100% secure. Consequently, we cannot guarantee or warrant the security of any information you transmit to us, and you do so at your own risk.
All individuals have the following rights under data protection laws, namely:
If we are processing personal information with consent, consent may be withdrawn at any time (the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal).
These rights may be exercised by contacting our Data Protection Officer. In order to protect privacy, individuals will be asked to provide suitable proof of identification before we can process rights-related requests.
Any questions about the use of personal information should be made to our Data Protection Officer, using the contact details below.
Weldon.Desouza@nexusadvice.com
Data Protection Officer, Nexus Insurance Brokers LLC,
Office 402, 4th Floor, Emaar Square,
Downtown, Dubai, UAE.
Dubai: +971 4 323 1111
Abu Dhabi: +971 2 626 66 69
Bahrain: +973 1751 17 77
Qatar: +974 403 18282
8AM – 5PM, Monday to Friday.
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